Enterprise-Grade Support for Mission-Critical Environments

Quilter delivers premium, proactive support designed for high-stakes PCB development to minimize downtime and reduce risk. Every interaction is secure and confidential, with a custom SLA built around your environment, risk profile, and pace of innovation.

Enterprise-Grade Support

Live Human
‍Personalized Support

Enterprise customers receive premium, proactive support specifically engineered for high-stakes PCB environments — minimizing downtime, reducing risks, and ensuring your team's success.

Custom SLA-based support

We tailor response times, escalation paths, and support channels to your team’s risk profile and operational needs, so you’re never waiting when it matters most.

Priority routing & rapid escalation

Via integrated Intercom platform (24/7 live chat, and ability to schedule live phone/video support).

Dedicated technical account manager

Limited onboarding slots each quarter to ensure personalized attention.

Proactive quarterly design reviews & health checks

Avoid issues before they happen, unlike traditional reactive support.

Dedicated organizational support portal

Securely manage and review your organization’s tickets, retain institutional knowledge, and keep critical context in one place at help.quilter.ai

Immediate incident notification & expert advisory

Stay ahead with proactive alerts and tailored best practices.

On-Demand Support

Free Tier Self-Service
& Community Support

Using Quilter’s Free Tier AI PCB Design platform? We're committed to supporting your success through comprehensive resources and active community engagement.

Instant Access to Documentation & Guides

Find answers quickly with searchable documentation and tutorials.

Help Center

Community Forums Managed by Quilter Engineers

Join your fellow engineers and get direct insights from our expert support team.

Community Forums

Support Feature

Free Tier

Enterprise

Knowledge Base & Docs

Community Forum (Engineer-Moderated)

Ticket Submission & Tracking

(24 x 7)

Critical-Issue Response (SLA-bound)

Best effort / 1 business day

As fast as < 60 min

Live Chat (Intercom)

Dedicated Technical Account Manager

Quarterly Design Reviews & Health Checks

Monthly Roadmap Review

Proactive Incident Notification & Advisory

Organizational Support Portal

Product Overview

Innovate Faster. Iterate More. Eliminate Bottlenecks

Quilter unlocks rapid hardware development for teams in aerospace, defense, semiconductors, and advanced R&D—accelerating time to market by removing PCB layout as the limiting factor.

Discover Quilter